HP Limbo

Pamela’s happily working away on her laptop computer you’ve imagined? Nope, still waiting. Day 24 since HP received my laptop, four weeks since it suddenly died. I feel like my computer has been kidnapped without even a ransom note. Apparently HP doesn’t think that I should be informed about what is going on. As usual as I arrived home from work on Friday, I held the faint hope that there would be a note from FedEx on the door or that I might hear the sweet sound of the delivery guy’s foots steps as they approached my apartment. “Perfect timing!” I would say. Ah, yes. The fantasies of a forlorn HP computer owner. The part that continues to infuriate me is the lack of communication from HP. When my computer didn’t arrive again on Sept 4 (the 2nd expected delivery date), did HP feel that I should be informed about the status. No. I received no communication and my status page didn’t change until Friday, Sept 7. It then had been revised to the 3rd expected delivery date of Tuesday, Sept 11. You’ll have to forgive me if I fail to have confidence that I will actually receive my computer tomorrow.

I’m at the point of considering demanding that HP return my computer to me, fixed or not. What right do they have to seize possession of my computer and take away my right as a consumer to have options? Had I been told that it could take this long, I would have checked out the pricing on having it repaired locally. Sometimes free is not the “end all, be all” option. When you work part-time from home, your computer is not optional. It is important to me to be able to work from home as my office is a “public venue” with no respite from interruption. A few hundred dollars for repairs would have been worth it to have had my computer in a reasonable amount of time. I’m definitely thinking that the extended warranty I purchased from them is worthless now because I no longer trust HP so I don’t see myself ever sending the computer in to them again.